Returns & Exchanges
Can I return my veil?
I do accept returns, exchanges, and cancellations on all veils that are not custom. I make quality items, but if for any reason you are unsatisfied I do offer a 100% money-back guarantee on my pre-made items. This 100% money-back guarantee includes your original purchase price minus shipping cost if for ANY reason you are unhappy with the product. I must be notified within 7 days of receiving your item in order to initiate the money-back guarantee.
Contact me within: 7 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 days of purchase
E-mail me at firstname.lastname@example.org to initiate your return.. Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund. All returned items must be returned in "like new" condition and not having been worn.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 days of when I receive the product back.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Customized veils and gift cards cannot be returned. A $39 exchange fee may apply for exchanges on custom veils.
I have a question about my current order. What should I do?
Please contact me if you have any questions your order. E-mail me at email@example.com or contact me HERE.